first time i'm on my own in the bank. my card was suspended because of wrong pin number keyed in so have to activate my acct. so i asked around in the bank how to go about and was told to wait in a queue. okie, so waited in the queue. then when i saw this guy walked away from this counter, i thought it was my turn, so i went up to tt counter. then pai seh sia! the auntie ( okie, shld address her nicer but then she very rude, so stick to auntie) at the counter said, " i haven't call you yet, you must wait." then give me this type of er attitude face. the chao bin face. was malu sia and apologised to tt auntie, though she's rude. then went back to join the queue. weh seh! if really i'm the next person to report to her counter.. heheh.. be sure i wld press the unhappy face service for tt chao bin auntie! =X hahas.. lucky i was served at another counter. yeah! this madam looks much more friendlier and nicer! she was rather clear and explained the procedure to me rather patiently and well. she pretty nice as she offered various ways. actually she wanted me to change to Go card, which was free. but i had a rather unconstant signature, so i think it's best i stick to thumb print. yeap, so she helped me with the procedures.
and yeap! was wanting to press the very good service at her counter but i pai seh to ask. hahas.. lucky before i left, the mdm request tt i help her rate her service. gave her the best service. heheh... coz was going through this service trg in air port and erm.. yup, in GEM service, the most impt thing to do is to ask,"is there anything else i can help you" at the end of helping a particular customer. and yeappies! she fulfilled it! =D hahas... so i went out of the bank, forgetting the rude auntie.
it feels good to serve and to be served sincerely. =)
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